CAREdesk
The CAREdesk will provide support in case of faults in your information infrastructure. i³ groep does this both personally and skilfully. You need to notify the CAREdesk when a fault occurs. The CAREdesk will subsequently register, categorise and analyse the problem. i³ groep will solve the problem either by telephone or remotely. If it concerns a hardware problem, then i³ groep will notify the manufacturer on your behalf. You have one point of contact. - One point of contact for all support questions regarding your information infrastructure. - The CAREdesk supports all your brands; - You have one point of contact. The CAREdesk will safeguard the notification progress and manage incidents via service registration software; - Remote support is provided if an adequate diagnosis through telephone support isn’t possible; - Software problem incidents which can’t be solved by telephone or remotely, or when the impact of the fault is critical to your business, then the CAREdesk will arrange for a consultant on location. | CAREservices Overview Solution CARE CAREmanagement CAREdesk CAREtraining
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